When I published my last post, many readers were asking me to provide more details about Conversational Interfaces (CI). Therefore, today I want to go through some basic concepts about CI, highlight the main differences from other chatbot approaches like NLP or Voice UI. Finally, I will show some interesting examples.
As the bot market has passed the stage of hype and started to mature, many people realize that Chatbots are not going to replace Apps anytime soon.
Sure there are some early successes, but overall I think the industry is still trying to find the killer app/bot. (Though we don’t want a bot that can actually kill.)
Many companies are experimenting with different approaches to take chatbot to the mainstream. We can observe three major trends: